Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you (the user) and golo9. By creating an account on golo9, placing a bet, participating in any game, or simply browsing the platform, you acknowledge that you have read and fully agree to these terms. This agreement covers all golo9 services, promotions, casino games, sports betting markets, and any other features made available through the platform.

If you are acting on behalf of another person or a legal entity, you represent that you have the authority to bind them to these terms. golo9 operates under a strict policy of zero tolerance for fraudulent activity, money laundering, or any conduct that undermines the fairness and integrity of the platform.

2. Account Registration and Eligibility

To access the full range of golo9 services, you are required to register a personal account. During registration, you must provide accurate, complete, and up-to-date personal information. Each user is permitted to maintain only one active account. Multiple accounts per individual are strictly prohibited and may result in permanent suspension. Eligibility criteria include:

• You must be 21 years of age or older.
• You must be a resident of or physically present in Bangladesh.
• You must not be a current employee or affiliate of golo9 or any associated company.
• You must have the legal capacity and authority to enter into this agreement.
• You must not be registered on any self-exclusion or problem gambling list.

3. Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your golo9 account credentials, including your username and password. golo9 strongly recommends using a unique, strong password that you do not use on any other platform. All activity that occurs under your account, whether or not authorised by you, is your responsibility.

In the event that you suspect unauthorised access to your account, you must immediately notify golo9 support. golo9 will not be held liable for any loss or damage arising from your failure to keep your credentials secure. Account sharing or transferring your account to any third party is strictly forbidden and constitutes a breach of these terms.

4. Deposits and Withdrawals

golo9 supports a range of payment methods convenient for players in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank. All transactions are processed in Bangladeshi Taka (BDT). Minimum deposit and withdrawal limits may apply and are displayed on the cashier page at the time of transaction.

• Deposits are processed instantly or within a few minutes depending on the chosen payment method.
• Withdrawal requests are reviewed within 24-72 hours after KYC verification is confirmed.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Any bonuses or promotional funds may be subject to wagering requirements before withdrawal.

golo9 reserves the right to conduct additional fraud and anti-money laundering checks before processing any withdrawal. If we identify that a transaction is suspicious, we may freeze the relevant funds pending investigation. We are committed to maintaining a safe financial environment for all our players across Dhaka, Chittagong, Sylhet, Khulna, and beyond.

5. Bonuses and Promotions

golo9 offers a variety of bonuses and promotions designed to enhance the gaming experience for players in Bangladesh. These may include welcome bonuses, free spins, reload bonuses, cashback offers, and special event promotions tied to cricket tournaments such as the BPL, IPL, or T20 World Cup. All bonuses are subject to terms and conditions specific to each offer.

General bonus rules at golo9 include the following key points:

• Each bonus offer may only be claimed once per eligible account unless stated otherwise.
• Bonus funds must meet the specified rollover requirement before any withdrawal is permitted.
• golo9 reserves the right to withdraw, cancel, or modify any promotion at any time without prior notice.

6. Prohibited Activities

To maintain the integrity and fairness of the golo9 platform, certain activities are strictly prohibited. Engaging in any of the following behaviours may result in immediate account suspension, permanent banning, and legal action where applicable under Bangladeshi law.

The following actions are prohibited on golo9:

7. Intellectual Property

All content available on the golo9 platform, including but not limited to logos, trademarks, graphics, text, user interface elements, game assets, and software, is the exclusive property of golo9 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

• Reproducing, copying, distributing, or commercially exploiting any content from golo9 without written permission.
• Using golo9 branding, logos, or trademarks in any external communication or promotional material.
• Reverse-engineering, decompiling, or disassembling any software component of the platform.
• Scraping, data-mining, or automated collection of any data or content from the golo9 platform.

8. Limitation of Liability

golo9 provides the platform on an 'as-is' and 'as-available' basis. To the maximum extent permitted by applicable law, golo9 disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. golo9 does not guarantee that the platform will be error-free, uninterrupted, or free from harmful components.

Under no circumstances shall golo9 be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, resulting from your access to or use of, or inability to access or use, the platform. This limitation applies even if golo9 has been advised of the possibility of such damages.

9. Privacy and Data Protection

golo9 is committed to protecting your personal information. The collection, use, and storage of your data are governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By agreeing to these terms, you also consent to the practices described in our Privacy Policy. We use SSL encryption and industry-standard security protocols to safeguard all personal and financial data processed through our platform.

golo9 will never sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent. You have the right to request access to, correction of, or deletion of your personal data held by golo9, subject to our legal and regulatory obligations. To exercise these rights, please contact our support team.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the applicable laws of Bangladesh. Any dispute, controversy, or claim arising out of or relating to these terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties.

• You agree to first contact golo9 support and allow up to 30 days for a resolution before pursuing any formal legal process.
• golo9 decisions on general account and game matters are final unless a clear error can be demonstrated.
• All disputes must be submitted in writing to the golo9 support team via the official email address.
• If a dispute cannot be resolved amicably, it may be referred to the competent courts of Bangladesh.

11. Amendments and Severability

golo9 reserves the right to amend these Terms and Conditions at any time. Amendments become effective immediately upon publication on the golo9 website. It is your responsibility to review the Terms and Conditions regularly. The most current version will always be accessible on this page. Your continued use of the platform following any changes constitutes your acceptance of those changes.

If any provision of these Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. The unenforceable provision will be replaced by an enforceable provision that comes closest to the intent of the original clause.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you. You can reach the golo9 support team via email at [email protected]. Our support staff covers Bangladesh Standard Time (BST, UTC+6) business hours and is also available on weekends for urgent queries.

We are dedicated to building a trustworthy, transparent, and enjoyable gaming environment for all our players across Bangladesh, from Dhaka and Chittagong to Rajshahi, Barisal, Rangpur, and Mymensingh. Your trust is the foundation of everything we do at golo9.